Refund & Returns Policy

Overview

We will refund the full purchase price of any unwanted and unused items bought from us, either in person or through our website. In order to be eligible for a full refund, you must contact us by email on sales@woodpeckeruk.co.uk or by WhatsApp on +447531202427, or by telephone on the same number, less than 14 days from the date of delivery. If 14 days have passed since your purchase was collected by you or delivered to your delivery address, we can’t offer you a full refund or exchange. However, we will endeavour to solve your problem amicably. Get in touch, and I will see what I can do, but to be clear, once 14 days are passed, you are not entitled to any refund, but if I feel you have a genuine reason, I will always try to help you out.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in, or at least with, all of the original packaging and parcel enclosures. When you receive an item, if it appears damaged when delivered, do not accept the parcel from the courier or, at the very least, ensure that the damage is notified to the courier on the delivery note at the time of delivery. We cannot be held responsible for loss or damage arising from mistreatment by couriers/shipping companies if you don’t notify the courier at the time of delivery.

Several types of goods are exempt from being returned. Gift Cards, Downloadable Software Products and Perishable goods such as food, liquids, gases and pastes. If you are unsure, email sales@woodpeckeruk.co.uk to enquire if the product you wish to buy is eligible for full refund.

To complete your return, we require a receipt or proof of purchase, and only the person purchasing an item can make a claim for a refund, security checked, by contacting us using the phone number and/or email address notified to us during the checkout process.

Please do not send your purchase back to the manufacturer. (Unless we are the manufacturer), and then, not until we have agreed your return.

Once we have agreed your return, we will send you instructions on how to proceed. If the reason for your return is our fault, we will include a returns label for you to stick on the parcel and drop it off at a couriers drop off point. If the reason for your return is because the item is damaged and you didn’t notify the courier at the time of delivery, or if you just changed your mind and therefore not our fault, then you are expected to pay for and arrange return shipping. We can help you with this, and if you agree to that, deduct the return shipping cost from your refund if you prefer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you in the same email of the approval or rejection of your refund and what to expect to happen next.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, as fast as we can, but at worst within 5 working days. It may take your bank or financial institution a little longer for this to show in your account, but upon request, we will share you proof of refund. The value of your refund will be your total purchase price, less shipping, if the reason for your return is not our fault. If the reason for your return IS our fault, we will refund your total purchase price, including any shipping fees.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account or Credit Card again, including recent transactions that haven’t yet reached your statement; also, try calling your bank/card issuer to ask where the refund is.

There is often some processing time taken by the banks before a refund is posted to your account. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@woodpeckeruk.co.uk, and we will share with you proof and details of the refund made.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded. Call or email for more information.

Exchanges

We only replace items if they are defective or damaged, and you notified the courier of the damage at the time of delivery. If you need to exchange it for the same item, send us an email at sales@woodpeckeruk.co.uk, and when you receive an authorisation to do so, send your item to: Woodpecker UK Ltd. Reed House, Ferry Road, Barrow Haven, Barrow Upon Humber, North Lincolnshire, DN19 7ET, United Kingdom. We will let you know when we ship out the exchange.

Shipping returns

To return your product, you should mail your product to: Woodpecker UK Ltd. Reed House, Ferry Road, Barrow Haven, Barrow upon Humber, North Lincolnshire, DN19 7ET, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item, unless the reason for your return is our fault. Shipping costs are non-refundable, unless the reason for your return is our fault. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the reason for your return is our fault.

Depending on where you live, the time it may take for your exchanged product to reach you may vary, but Mainland UK shipments are usually sent on a Next Day service.

Tracking

All our products are shipped using fully tracked next-day couriers such as FedEx Priority.

If you are returning expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item; that is the responsibility of the shipping company/courier.

Need help?

Checkout: www.Woodpecker.name for more information.

Couriers Include: www.FedEx.com, www.DPD.com, www.royalmail.com, www.evri.com and www.DHL.com (Occasionally we may use www.ups.com, but we have not had great results with them in the past, so that’s a last resort!)